How to track email flow in Microsoft 365 with the Message Trace feature Print

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📌 KB: Using Message Trace in Microsoft 365 to Analyze Email Flow

This guide explains how to use the Message Trace tool in Microsoft 365 to analyze the email path and troubleshoot delivery issues.

✅ When to Use Message Trace

Emails not received or delayed
Messages ending up in spam or quarantine
Transport rule verification
In-depth analysis of email flow

🧭 Procedure

Access Exchange Admin Center
Go to Mail Flow > Message Trace
Click on Start a trace
Enter sender, recipient, and date range
Start the search and view results
Click messages for details (status, actions, SMTP errors)
(Optional) Export results to CSV

Microsoft 365 message Trace

🔐 Required Permissions

Global Administrator
Exchange Administrator
Message Viewer

🆘 Utixo Support

Utixo can perform detailed email flow analysis upon customer request, providing assistance for:

Emails not received or lost
Filtering or quarantine issues
Advanced analysis with technical reports

📨 Contact us via the Utixo portal https://shop.serverweb.net

📎 Useful Resources

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