Remote Assistance and Device Access Policy – Utixo
Utixo is committed to providing high-quality professional services, and in some cases, this may require access to users' devices.
This access is essential to ensure that the services are personalized and optimized to meet the specific technical needs of each client. Utixo is fully committed to maintaining the highest levels of confidentiality and security when accessing client systems, ensuring that all operations are conducted with maximum professionalism and full respect for user privacy. Utixo continually adopts all best practices to ensure the utmost security and confidentiality of client data.
The company follows strict cybersecurity protocols and established procedures to ensure that every interaction with user devices is secure and confidential.
To request support:
- Use the link provided in the support email, or visit https://utixo.net. This will download a small program called LIVELET for remote assistance.
- Click "Run" once the file is downloaded and wait a few seconds.
- When prompted with the message "Do you want to allow this app to make changes to your device?", click "Yes".
- The following window will appear:
- Enter your full name and the reason for the support request.
- An operator will connect as soon as available to assist you. Please keep the window open while waiting.
