How to Open a UCMP Ticket via Email
Opening a support ticket on the UCMP platform is quick and easy. Just send an email to the appropriate department, clearly specifying the type of support you need.
1. Choose the correct email address
- Technical Support: For technical issues or assistance, email technical.support@shop.serverweb.net
- Sales Support: For information about products, quotes, or commercial inquiries, email salessupport@shop.serverweb.net
2. Write your email
Be sure to include the following:
- Subject: Provide a clear summary of your issue or request (e.g., "Error when accessing the system").
- Message body: Describe your issue or request in detail.
- Attachments (optional): Include screenshots or relevant documents if available.
3. Send the email
Once your message is sent, the system will automatically create a support ticket. You will receive a confirmation email with the ticket number to track your request.
4. Replying to the ticket
You can reply directly to the ticket confirmation email to provide updates or additional information. Your replies will be automatically added to the ticket.
Important Note
Make sure to send your request from an email address registered or associated with your UCMP account. Otherwise, there may be delays in processing your request.
If you have any questions or need help, our team is here to assist you!
