How to Open a Ticket on the UCMP Platform via Email
Opening a ticket on our UCMP platform is quick and easy! Simply send an email to the appropriate department, specifying the type of support you need.
1. Choose the correct email address
- Technical Support: For technical issues or assistance requests, send an email to:
technical.support@shop.serverweb.net - Sales Support: For inquiries about products, quotes, or commercial requests, send an email to:
salessupport@shop.serverweb.net
2. Write your email
- Use a clear subject that summarizes the problem or request (e.g., "Error logging into the system").
- In the body of the email, provide as many details as possible:
- A brief description of the problem or request.
- Any errors encountered or error messages.
- (Optional) Include useful attachments like screenshots or documents.
3. Send the email
Once your email is sent, our system will automatically create a ticket. You will receive a confirmation email with the ticket number to track your request.
4. Reply to the ticket
You can reply directly to the email containing the ticket number to provide updates or additional details. Replies will be automatically added to the ticket.
Important Note: Make sure to use a registered email address associated with your UCMP account to avoid delays in processing your request.
If you have any questions or difficulties, do not hesitate to contact us!
