How to Add a CC Email Address to Support Tickets
In certain cases, it may be helpful to add an additional email address in copy (CC) when creating a support ticket. For example, a user may want to receive ticket updates on a personal inbox without logging into the UCMP platform.
1. Open a new ticket
Log in to your UCMP account and open a support ticket using the standard procedure.
2. Add a CC email address
After the ticket is created, reopen the conversation and enter the desired email address in the CC field, as shown in the following image:
This email address will then receive all updates and replies related to the ticket automatically.
