Accessing the control panel
To manage your services, log into your Utixo control panel using your personal login credentials.
Once logged in, click on Services to view the full list of active services linked to your account.
Selecting the PEC service to deactivate
From the list of active services, locate the PEC mailbox you want to deactivate and click its name to access its details.
Make sure the service status is shown as Active before proceeding with the cancellation request.
Submitting the cancellation request
Within the service details page, go to the Actions section and select Request Cancellation.
A window will open where you can:
- Briefly enter the reason for the cancellation
- Select the cancellation type: immediate or at the end of the prepaid period
Click the red Request Cancellation button to confirm your request.
Important notice
Choosing immediate cancellation will result in the service being deactivated right away. If you prefer to continue using the PEC until the end of the paid term, select "at the end of the prepaid period".
