Accessing the Control Panel
Log in to your account using your credentials and access the control panel.
Once inside, go to the Overview section and select Information to view the details of your active PEC service.
Selecting the PEC Service to Cancel
From the list of active services, locate the PEC mailbox you wish to cancel and click on its name.
Make sure the status of the mailbox is shown as Active before proceeding with the cancellation request.
Requesting Cancellation of Automatic Renewal
In the Actions section, select the Request cancellation option.
A screen will appear where you can:
- Briefly describe the reason for the cancellation
- Select the cancellation type: immediate or at the end of the prepaid period
Finally, click the red Request cancellation button to submit your request.
Important
Choosing immediate cancellation will stop the service right away. If you prefer to continue using it until the end of the prepaid period, choose the “at the end of the prepaid period” option.
