Email not syncing on your phone
If your email isn't updating on your smartphone, follow these steps to quickly resolve the issue.
Check your internet connection
Ensure that your device is connected to either:
- Wi-Fi or
- Mobile data (4G/5G)
A weak or missing connection may prevent your email from syncing.
Check if your email password has changed
The most common issue is an incorrect password.
Try accessing your webmail via browser:
- For cPanel: http://yourdomain.it/webmail
- For Microsoft 365: https://outlook.office.com
If the password is not accepted, you'll need to update it on your phone's email app too.
If you don’t remember the password, contact your administrator or Utixo support to request a new one.
Update the password in your phone’s email app
Once you confirm the correct password:
📱 On iPhone (Mail)
- Go to Settings
- Select Passwords & Accounts
- Tap on your email account
- Enter the new password
🤖 On Android (Gmail or Email)
- Open Gmail > go to Settings
- Select the account
- Update the password when prompted
- Save the changes
If the app continues to show errors, you may need to remove and re-add the email account.
Check if your mailbox is full
If the mailbox is at 100%, it can no longer receive new messages.
You can check mailbox space from the webmail:
- cPanel: Webmail → Settings → Storage
- Outlook: Settings → View all settings → General → Storage
If full, delete old emails or request a storage increase from support.
Restart your phone
It might sound simple, but a quick reboot often fixes sync issues.
Remove and re-add your email account (final solution)
If none of the above works, try removing and re-adding the email account.
On iPhone:
- Settings → Passwords & Accounts → select account → Delete Account
- Then tap Add Account and re-enter your details
On Android:
- Gmail → Settings → select account → Remove
- Then add the account again
This process does not delete emails from the server, only from your device.
If the issue persists
Possible causes include:
- Incorrect server configuration
- Blocked port or firewall
- Temporary service issue
- Expired password or unverified MFA (for Microsoft 365)
If so, open a ticket with Utixo and include:
- ✔ Phone model
- ✔ App used (Mail, Gmail, Outlook...)
- ✔ Any error messages received
- ✔ Whether webmail works properly
Our technical support team will assist you as soon as possible.
