Utixo supports SEPA direct debit payment, SEPA Direct Debit is the payment instrument that allows the customer to arrange collections in euros within the SEPA area (EU) based on a preliminary agreement (mandate) between creditor and debtor which allows the debtor's account to be debited automatically.
Basically with a SEPA debit, you authorize Utixo to withdraw the amount of payments due directly from your current account, without you having to do anything, drastically simplifying management while maintaining a high level of security.
Utixo will ask you to provide the IBAN of the current account and sign a mandate called the "SEPA form", which authorizes the direct debit of your invoices, Utixo will then send the mandate to your bank and will charge you the cost of the invoices at each deadline, by sending a collection request from time to time, approximately 1 month before payment.
This way, you won't have to make continuous transfers and you won't have to worry about missing a deadline. For this reason, account charges are particularly convenient for recurring charges, but you can also activate them for one-off charges.
To have this form of payment you must contact our sales department as a special authorization from
Direct debit guarantees (SEPA)
The SEPA payment offers numerous guarantees to the debtor, before the actual debit the amounts and the debit date are communicated in advance. In case of errors the debtor is entitled to a full refund from his bank.
You can cancel a direct debit at any time simply by contacting your bank, credit institution or Utixo.
The Direct Debit Guarantee protects customers in three ways:
- Notifications - Customers must be notified in advance of each payment. Failure to follow the scheme rules can result in refunds under the Guarantee
- Refunds - Customers are entitled to a full and immediate refund of any payment that has been taken in error
- Cancellations - customers can cancel a Direct Debit mandate by contacting their bank. If any Direct Debit collections are made after the cancellation, a refund can be provided under the Guarantee
Each of the above protections are enforced by the banks and so form an intrinsic part of the Direct Debit scheme. Refunds and cancellations are processed by the payer's bank without prior discussion with the merchant.
